Terms of Service

Operator

Kitovia is operated by an individual sole proprietor trading as Kitovia, based in the People's Republic of China. Legal notices can be sent to support@kitovia.com. These terms govern your account and use of the service and are governed by the laws of the People's Republic of China; the competent courts of the People's Republic of China shall have non-exclusive jurisdiction, without prejudice to mandatory consumer-protection rights in your country of residence. Your purchase itself is governed by the buyer terms of our merchant of record.

Accounts

• You must be at least 18 years old and provide a valid email address. You are responsible for keeping your password confidential and for all activity under your account.
• One person, one account. Do not share accounts, create multiple accounts to work around limits or pricing, or automate access without our written permission.
• We may suspend or terminate accounts that violate these terms, abuse the service, or where required by our payment or infrastructure providers. Where feasible we will tell you why.

Credits

• Kitovia uses a prepaid credit system. You buy credit packs; each generation costs a fixed number of credits shown before you confirm (currently 30 / 60 / 120 depending on quality tier).
• Credits are a prepaid right to use the service. They have no cash value, cannot be transferred between accounts, and never expire while your account exists.
• Credits are consumed when a generation starts. If a generation fails or is cancelled before submission, the credits for that generation are returned to your account automatically.
• We may change credit prices or the credit cost of a generation. Changes apply to purchases and generations made after the change; they never reduce the value of credits you already hold. We will announce material changes on the Pricing page in advance.

Payments

Payments are processed by our merchants of record, Creem and Lemon Squeezy, on their own checkout pages. They act as the seller of record, handle sales tax / VAT, and appear on your bank statement. We never receive or store your card details. Prices are shown excluding applicable taxes; taxes are calculated at checkout. Refunds are handled per our Refund Policy.

What you receive

A digital 3D model and/or rendered images of your pet, delivered as downloadable files through time-limited, signed download links tied to your account. No physical item is shipped.

License

You receive a non-exclusive, worldwide, royalty-free license for personal use of the files generated for you. You may print copies for yourself, for your household, or as personal gifts. You may not resell, sublicense, rent, or redistribute the model files themselves (GLB / STL / OBJ / USDZ / FBX) or the rendered images, whether as-is or as part of another product or service. If you need a commercial license, contact us first.

What you may upload

You must own the photo or have permission to use it. Do not upload images of people without their consent.

Prohibited content

You may not upload photos that contain any of the following:

• Sexualized imagery of minors, or any content involving child sexual abuse material (CSAM);
• Terrorist or violent extremist content, or symbols of hate groups;
• Graphic violence, gore, or animal abuse;
• Nudity or sexual content;
• Non-consensual intimate imagery, deepfakes, or content that invades another person's privacy;
• Content that infringes copyright, trademark, or other rights of third parties.

We review uploads and generations. If we find prohibited content, we will block the generation (no credits charged), or cancel it and remove the associated files. Serious violations may lead to account termination; where credits remain unused we will refund them per the Refund Policy. We reserve the right to refuse or terminate any order or account, at any time, for any violation of these terms — this right is required by our payment and infrastructure providers, and exercising it is not grounds for a dispute. Where the law requires it, we report illegal content to the relevant authorities (such as NCMEC's CyberTipline in the United States).

AI-generated output

Models are generated by AI from a single photo, and results vary. We do not guarantee that the model will be an exact likeness of your pet. Based on our own testing, roughly one in ten models is ready to print without cleanup; most benefit from minor mesh or texture touch-ups in a 3D tool. If your first result is unusable, the credits for that generation are returned to your account (or, at our option, we regenerate once for free) — see the refund policy.

Third-party providers

Kitovia is an independent product and is not affiliated with, endorsed by, or sponsored by the third-party AI models we use to generate your files (such as Tripo). We integrate those models strictly as a service provider; any reference to them is descriptive only and does not imply any partnership, endorsement, or affiliation with their operators.

The same applies to Google services (Tag Manager, Analytics, Ads) used for optional analytics and advertising. Those services are governed by Google's own terms, and they load only if you opt in — see our Cookie Policy. Refusing optional cookies does not affect your ability to use the service.

Liability

The service and the files are provided "as is", without warranties of any kind. To the maximum extent permitted by law, our total liability for any claim arising from your use of the service is limited to the amount you actually paid us in the 12 months before the claim. We are not liable for indirect or consequential damages, including printing costs or materials. Nothing in these terms limits liability that cannot be limited by law.

Changes to these terms

We may update these terms. Material changes will be announced on this page (and, for account holders, by email) at least 14 days before they take effect. Continuing to use the service after that date means you accept the updated terms.